General terms and conditions of business

This website www.schmankerl-oesterreich.at (hereinafter " Website ") is operated by Pamela Plüschke, Wenigaschau 1, 5143 Feldkirchen, Austria, VAT number: 232/3461. It is used for the retail sale of food and beverages.

The website is designed and managed by Specialty Salzburg and offers users the following options:

  • View products from the range, including food and beverages from regional producers;
  • to select and purchase products;
  • to use a home delivery service;
  • and make the payment directly to Specialty Salzburg .

Important notice: By using this website, you agree to the following terms of use. If you do not accept these terms, please do not use the website.

1. Terms of Use

These Terms and Conditions govern your use of the Website and all related services, regardless of whether you are a registered or unregistered user.

2. Changes to the Terms and Conditions

Changes to these Terms and Conditions will be posted on the website and will be effective from the date of publication. Use after publication constitutes acceptance of the changes.

3. Age & Residence

Use is only permitted to persons residing in the EU who are at least 18 years old.

4. Registration

Registration is required to use the website's full functionality. Each user may only maintain one profile. Changes to personal information must be made independently in the profile.

5. Products

Product images are symbolic. Weight products are offered with a minimum weight. Prices include Austrian VAT.

6. Services

The website allows for individual purchases, including home delivery. The purchase contract is concluded upon acceptance of the order.

7. Order & Payment

Orders are binding upon confirmation. Payment is made by credit card or PayPal. Payments are processed using SSL encryption.

8. Delivery

  • Shipping is only available on Mondays and Tuesdays
  • Delivery time: AT 1–4 working days, DE & IT 3–7 working days, EU max. 10 working days
  • Recipient must be present at delivery
  • In case of delay in acceptance no liability for spoilage

9. Revocation

No right of withdrawal for fresh produce according to Section 18 of the Food and Drug Administration Act (FAGG). The right of withdrawal is excluded for sealed or perishable food products.

10. User obligations

Users may not engage in any harmful or illegal activities on the website and are responsible for their own access data.

11. Liability

Liability exists until successful delivery. Damage caused by improper storage after acceptance is beyond our control.

12. Termination

Violations of the Terms and Conditions may result in blocking access and cancellation of orders.

13. Additional tests

To prevent fraud, we reserve the right to request additional documents to verify payment.

14. Data protection

Our data protection declaration in accordance with the GDPR applies.

15. Place of jurisdiction & arbitration

Austrian law applies. The place of jurisdiction is Braunau. Online dispute resolution via ec.europa.eu/odr .