Cancellation policy

1. No right of withdrawal for fresh produce

According to Section 18 of the German Food and Drug Administration Act (FAGG), there is no right of withdrawal for goods that are subject to rapid perish or whose expiration date would be quickly exceeded. This includes, in particular, our food products such as sausage, cheese, meat, or delicatessen. These are excluded from withdrawal for reasons of health protection and hygiene.

2. General right of withdrawal for non-fresh goods

For all other items not covered by the exclusion, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, please send a clear statement to:

Pamela Plüschke – Salzburg Specialties
Wenigaschau 1
5143 Feldkirchen, Austria
Email: enthammer.plueschke@gmail.com

You can use the sample cancellation form below, although this is not mandatory.

3. Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you – including delivery costs (excluding additional costs for special delivery methods) – within 14 days of receiving your cancellation. We will use the same payment method you used for the original transaction for the refund.

We may refuse to refund until we have received the goods back or you have provided proof of having sent back the goods.

Return of goods

You must return the goods immediately and at the latest within 14 days of cancellation to the following address:

Pamela Plüschke – Salzburg Specialties
Wenigaschau 1
5143 Feldkirchen, Austria
Email: enthammer.plueschke@gmail.com

The deadline is met if you send the goods before the expiry of the deadline. You will bear the direct costs of returning the goods.

4. Condition of the goods

Returned products must be unused, in their original packaging, and sealed. Otherwise, we reserve the right to deduct an appropriate amount.

5. Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
Pamela Plüschke – Salzburg Specialties
Wenigaschau 1
5143 Feldkirchen, Austria
Email: enthammer.plueschke@gmail.com

I hereby revoke the contract I concluded for the purchase of the following goods:
– Ordered on: ___________
– Received on: ___________
– Consumer name: ___________
– Consumer’s address: ___________
– Signature (only for notification on paper): ___________
- Date: ___________